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Autore Topic: continui crash  (Letto 468 volte)

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Offline cospiracy

  • Post: 5
continui crash
« il: 23 Novembre 2022 18:20:54 »
Buonasera a tutti,
sono alcune settimane che il programma mi crasha in continuazione. anche mentre è in standy e non lo sto usando.
Non rricordo se è partito tutto dall'ultimo aggiornamento. Ho già provato ad effettuare diverse reinstallazioni (anche pulite, cioè togliendo anche tutti i dati dalla cartella dove salva tutti gli account)
Vi riporto di seguito il report che mi viene fuori
Qualcuno sa aiutarmi?

Codice: [Seleziona]
SO: windows 10
Antivirus: norton
Versione: 102.5.0
componenti aggiuntivi (che non sapevo enanche di avere)
Amazon.it extension 1.1 true amazon@search.mozilla.org
Bing extension 1.0 true bing@search.mozilla.org
DuckDuckGo extension 1.0 true ddg@search.mozilla.org
Google extension 1.0 true google@search.mozilla.org
Wikipedia (it) extension 1.0 true wikipedia@search.mozilla.org
tipi di account: imap (gmail aziendali, pec twt cert e pec aruba


AdapterDeviceID: 0x041e
AdapterDriverVersion: 20.19.15.4531
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0
AvailablePageFile: 5543378944
AvailablePhysicalMemory: 2982035456
AvailableVirtualMemory: 138530297425920
BackgroundTaskMode: 0
BlockedDllList:
BuildID: 20221115143058
CPUMicrocodeVersion: 0x27
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1669223375
DOMFissionEnabled: 1
DOMIPCEnabled: 1
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
HeadlessMode: 0
InstallTime: 1669138025
LauncherProcessState: 0
ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wdmaud.drv","msacm32.dll","wscapi.dll","winmmbase.dll","midimap.dll","msacm32.drv","TaskFlowDataEngine.dll","ksuser.dll","cscapi.dll","ntshrui.dll","edputil.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","winrnr.dll","cdp.dll","wshbth.dll","twinapi.dll","linkinfo.dll","winmm.dll","Windows.Security.Integrity.dll","usp10.dll","Windows.StateRepositoryPS.dll","pnrpnsp.dll","NapiNSP.dll","GdiPlus.dll","OneCoreCommonProxyStub.dll","wininet.dll","ondemandconnroutehelper.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","comctl32.dll","windows.staterepositorycore.dll","dbgcore.dll","textinputframework.dll","InputHost.dll","Windows.UI.dll","dbghelp.dll","iertutil.dll","MrmCoreR.dll","urlmon.dll","webauthn.dll","srvcli.dll","BCP47mrm.dll","Bcp47Langs.dll","OneCoreUAPCommonProxyStub.dll","rasadhlp.dll","FWPUCLNT.DLL","winhttp.dll","ColorAdapterClient.dll","mscms.dll","WindowsCodecs.dll","twinapi.appcore.dll","WindowManagementAPI.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","avrt.dll","npmproxy.dll","winnsi.dll","MMDevAPI.dll","AudioSes.dll","policymanager.dll","version.dll","wsock32.dll","netprofm.dll","propsys.dll","nlaapi.dll","msimg32.dll","wtsapi32.dll","d3d11.dll","dsreg.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","sspicli.dll","userenv.dll","profapi.dll","crypt32.dll","bcrypt.dll","cfgmgr32.dll","win32u.dll","bcryptPrimitives.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","wintrust.dll","gdi32full.dll","imm32.dll","rpcrt4.dll","psapi.dll","setupapi.dll","combase.dll","SHCore.dll","kernel32.dll","sechost.dll","nsi.dll","msctf.dll","user32.dll","ws2_32.dll","gdi32.dll","clbcatq.dll","oleaut32.dll","ole32.dll","msvcrt.dll","shlwapi.dll","shell32.dll","advapi32.dll","ntdll.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","xul.dll","rnp.dll","nss3.dll","mozglue.dll","nssckbi.dll","freebl3.dll","lgpllibs.dll","softokn3.dll"]}
Notes:
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 24382
StartupCrash: 0
StartupTime: 1669222928
SubmittedFrom: Client
SystemMemoryUsePercentage: 64
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221115143058","version":"102.5.0","vendor":null,"displayVersion":"102.5.0","platformVersion":"102.5.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8065,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2251},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 4400","vendorID":"0x8086","deviceID":"0x041e","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Norton Security"],"antispyware":null,"firewall":["Norton Security"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"IT","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
Throttleable: 1
TotalPageFile: 11409633280
TotalPhysicalMemory: 8456843264
TotalVirtualMemory: 140737488224256
URL:
UptimeTS: 4469.6657
User32BeforeBlocklist: 1
Version: 102.5.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994
 Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: it

Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.
« Ultima modifica: 24 Novembre 2022 18:08:41 da miki64 »

Offline miki64

  • Moderatore
  • Post: 35959
Re:continui crash
« Risposta #1 il: 24 Novembre 2022 18:14:58 »
Prima di tutto, elimina i componenti aggiuntivi che non ti servono, se ci riesci, partendo in Safe-Mode.

Se i crash continuano, inizia a creare un nuovo profilo di Thunderbird.
Non dovresti avere nessun crash, ti spiegheremo poi come recuperare i sili dati indispensabili senza importare anche i file corrotti che sicuramente adesso sono ospitati nel tuo profilo attuale.

--
- Thunderbird fa tante cose per te. Fai una sola cosa TU per Thunderbird

 

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