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Autore Topic: SYNC messaggio errore "non possibile completare..Verificare impostazioni di rete  (Letto 624 volte)

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Offline Ernest

  • Post: 1
Dopo un anno di funzionamento regolare, SYNC non funziona più. Esce il messaggio "non è stato possibile completare la sincronizzazione negli ultimi 14 giorni. Verificare le impostazioni di rete". Ho collegato al mio account Firefox un PC fisso ed un laptop, entrambe con Window7 PRO. Disattivare l'antivirus per 10min non risolve il problema. Non ho problemi di navigazione in rete (Firefox va bene per tutto il resto, su entrambe i PC)

Allego il Log errore (non sono assolutamente in grado di interpretarlo)
Ringrazio chi mi sappia dare una mano


1395508443339   Sync.ErrorHandler   DEBUG   Flushing file log.
1395508443341   Sync.Status   DEBUG   Status.sync: success.sync => error.sync.prolonged_failure
1395508443341   Sync.Status   DEBUG   Status.service: error.sync.failed_partial => error.sync.failed
1395508443349   Sync.Status   DEBUG   Status.service: error.sync.failed => success.status_ok
1395508443351   Sync.ErrorHandler   DEBUG   Log cleanup threshold time: 1394644443351
1395508443358   Sync.ErrorHandler   DEBUG   No logs to clean up.
1395508443947   Sync.Tracker.Bookmarks   DEBUG   Saving changed IDs to bookmarks
1395508443952   Sync.Tracker.Passwords   DEBUG   Saving changed IDs to passwords
1395508444336   Sync.Tracker.Addons   DEBUG   Saving changed IDs to addons
1395509043344   Sync.Service   DEBUG   User-Agent: Firefox/28.0 FxSync/1.30.0.20140314220517.
1395509043345   Sync.Service   INFO   Starting sync at 2014-03-22 18:24:03
1395509043345   Sync.SyncScheduler   DEBUG   Clearing sync triggers and the global score.
1395509043345   Sync.Status   INFO   Resetting Status.
1395509043346   Sync.Status   DEBUG   Status.service: success.status_ok => success.status_ok
1395509044218   Sync.Resource   DEBUG   mesg: GET success 200 https://phx-sync543.services.mozilla.com/1.1/6e7hffczu7vtpilbkaxbpiozgmjk5sjb/info/collections
1395509044218   Sync.Resource   DEBUG   GET success 200 https://phx-sync543.services.mozilla.com/1.1/6e7hffczu7vtpilbkaxbpiozgmjk5sjb/info/collections
1395509044219   Sync.Service   DEBUG   Fetching global metadata record
1395509044219   Sync.Service   DEBUG   Weave Version: 1.30.0 Local Storage: 5 Remote Storage: 5
1395509044219   Sync.Service   INFO   Sync key is up-to-date: no need to upgrade.
1395509044219   Sync.Service   DEBUG   Fetching and verifying -- or generating -- symmetric keys.
1395509044219   Sync.Service   INFO   Testing info/collections: {"passwords":1395508436.63,"tabs":1385987969.71,"clients":1395505013.09,"crypto":1370463174.66,"forms":1370512777.68,"meta":1385987970.03,"bookmarks":1395418930.87,"prefs":1395306503.88,"history":1385987967.51}
1395509044220   Sync.CollectionKeyManager   INFO   Testing for updateNeeded. Last modified: 1370463174.66
1395509044220   Sync.Synchronizer   DEBUG   Refreshing client list.
1395509044221   Sync.Engine.Clients   INFO   0 outgoing items pre-reconciliation
1395509044222   Sync.Engine.Clients   INFO   Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1395509044223   Sync.Synchronizer   INFO   Updating enabled engines: 2 clients.
1395509044225   Sync.Engine.Bookmarks   DEBUG   First sync, uploading all items
1395509045224   Sync.Tracker.Clients   DEBUG   Saving changed IDs to clients
1395509045356   Sync.Engine.Bookmarks   INFO   1221 outgoing items pre-reconciliation
1395509046357   Sync.Tracker.Bookmarks   DEBUG   Saving changed IDs to bookmarks
1395509050999   Sync.Engine.Bookmarks   WARN   Got exception "Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsINavBookmarksService.getBookmarkURI] Stack trace: _buildGUIDMap()@resource://gre/modules/services-sync/engines/bookmarks.js:248 < resource://gre/modules/services-sync/engines/bookmarks.js:361 < _mapDupe()@resource://gre/modules/services-sync/engines/bookmarks.js:315 < _createRecord()@resource://gre/modules/services-sync/engines/bookmarks.js:404 < resource://services-sync/engines.js:1273 < resource://services-sync/engines.js:979 < resource://services-sync/record.js:625 < Channel_onDataAvail()@resource://services-sync/resource.js:542 < <file:unknown>" building GUID map. Skipping all other incoming items.
1395509051000   Sync.Engine.Bookmarks   WARN   Reconciliation failed: aborting incoming processing.
1395509052517   Sync.Collection   DEBUG   mesg: GET success 200 https://phx-sync543.services.mozilla.com/1.1/6e7hffczu7vtpilbkaxbpiozgmjk5sjb/storage/bookmarks?full=1
1395509052517   Sync.Collection   DEBUG   GET success 200 https://phx-sync543.services.mozilla.com/1.1/6e7hffczu7vtpilbkaxbpiozgmjk5sjb/storage/bookmarks?full=1
1395509052518   Sync.Engine.Bookmarks   DEBUG   Records that failed to apply: -0ZrgDu3VKMH
1395509052574   Sync.Status   DEBUG   Status for engine bookmarks: error.engine.reason.unknown_fail
1395509052574   Sync.Status   DEBUG   Status.service: success.status_ok => error.sync.failed_partial
1395509052574   Sync.ErrorHandler   DEBUG   bookmarks failed: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsINavBookmarksService.getBookmarkURI] Stack trace: _buildGUIDMap()@resource://gre/modules/services-sync/engines/bookmarks.js:248 < resource://gre/modules/services-sync/engines/bookmarks.js:361 < _mapDupe()@resource://gre/modules/services-sync/engines/bookmarks.js:315 < _createRecord()@resource://gre/modules/services-sync/engines/bookmarks.js:404 < resource://services-sync/engines.js:1273 < resource://services-sync/engines.js:979 < resource://services-sync/record.js:625 < Channel_onDataAvail()@resource://services-sync/resource.js:542 < <file:unknown>
1395509052575   Sync.Engine.Passwords   INFO   0 outgoing items pre-reconciliation
1395509052576   Sync.Engine.Passwords   INFO   Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1395509052578   Sync.Engine.Prefs   INFO   0 outgoing items pre-reconciliation
1395509052579   Sync.Engine.Prefs   INFO   Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1395509052579   Sync.Engine.Addons   DEBUG   Refreshing reconciler state
1395509052580   Sync.AddonsReconciler   INFO   Refreshing global state from AddonManager.
1395509052638   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: zotero@chnm.gmu.edu
1395509052638   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: FFPDFArchitectConverter@pdfarchitect.com
1395509052638   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {FCE04E1F-9378-4f39-96F6-5689A9159E45}
1395509052638   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: wrc@avast.com
1395509052639   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {972ce4c6-7e08-4474-a285-3208198ce6fd}
1395509052639   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {505bfc3b-f268-a621-ea7c-ee24edc7e9d7}
1395509052643   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {10c68f07-63a6-4653-8f43-9fc763f22443}
1395509052645   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {8d55738c-d0eb-43a8-8a72-9e79e1a35511}
1395509052646   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {31f46f20-ef6d-e122-7344-2e145f168fa7}
1395509052648   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {32a56f14-031e-4998-f43e-3d343495cd28}
1395509052649   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {efb6ef3e-d330-1e65-38eb-903afe97be8d}
1395509052651   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {f561cd93-766e-7227-b6cd-ec1fb17b6624}
1395509052652   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {d2928e25-ae62-145a-32ae-df6c6671a0d1}
1395509052654   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {fd7eff20-37ea-1e7f-f239-0ac6290cf418}
1395509052655   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {d72c4cc9-6150-abbf-5a8c-1f93e750761e}
1395509052656   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {398449b4-9c51-59b6-911b-46f139c6ba84}
1395509052656   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {5df65283-4a77-0cb9-bcf5-e9c94e578449}
1395509052656   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {52341b48-fdb5-76a2-307c-4601233dbfc0}
1395509052656   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {113adfd1-de4d-a07f-2b97-f529520f1640}
1395509052656   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {2fbe6eaf-7ae6-fedc-ddad-1b871b682a10}
1395509052657   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {b4f05994-b61f-6bab-cdb0-bb5640cedbaf}
1395509052658   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {1c962fe3-4838-dbe2-835d-597f79ecfb97}
1395509052659   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {6e51f54f-5117-3863-ef08-142f34f17b29}
1395509052661   Sync.AddonsReconciler   DEBUG   Rectifying state for addon: {759ab368-288c-6f46-310c-c9c66fda7b5e}
1395509052665   Sync.AddonsReconciler   INFO   Saving reconciler state to file: addonsreconciler
1395509052680   Sync.Engine.Addons   DEBUG   First sync, uploading all items
1395509052680   Sync.Store.Addons   DEBUG   zotero@chnm.gmu.edu not syncable: add-on not found in add-on repository.
1395509052680   Sync.Store.Addons   DEBUG   FFPDFArchitectConverter@pdfarchitect.com not syncable: not installed in profile.
1395509052681   Sync.Store.Addons   DEBUG   {DAC3F861-B30D-40dd-9166-F4E75327FAC7} not syncable: not installed in profile.
1395509052681   Sync.Store.Addons   DEBUG   wrc@avast.com not syncable: not installed in profile.
1395509052681   Sync.Store.Addons   DEBUG   {972ce4c6-7e08-4474-a285-3208198ce6fd} not syncable: not installed in profile.
1395509052681   Sync.Store.Addons   DEBUG   {f7bc8076-12cd-09c3-7f36-94287a9880f9} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {10c68f07-63a6-4653-8f43-9fc763f22443} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {1a366a23-ca52-c5b0-4810-a80e06998ba1} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {255f834b-2872-de45-59df-c8ea953953c5} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {d2928e25-ae62-145a-32ae-df6c6671a0d1} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {fd7eff20-37ea-1e7f-f239-0ac6290cf418} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {2fbe6eaf-7ae6-fedc-ddad-1b871b682a10} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {398449b4-9c51-59b6-911b-46f139c6ba84} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {5df65283-4a77-0cb9-bcf5-e9c94e578449} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {52341b48-fdb5-76a2-307c-4601233dbfc0} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {113adfd1-de4d-a07f-2b97-f529520f1640} not syncable: type not in whitelist: plugin
1395509052681   Sync.Store.Addons   DEBUG   {32a56f14-031e-4998-f43e-3d343495cd28} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {b4f05994-b61f-6bab-cdb0-bb5640cedbaf} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {f561cd93-766e-7227-b6cd-ec1fb17b6624} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {a018e69e-2bdb-9faf-de84-74e30f6e05f0} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {1c962fe3-4838-dbe2-835d-597f79ecfb97} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {6e51f54f-5117-3863-ef08-142f34f17b29} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {759ab368-288c-6f46-310c-c9c66fda7b5e} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {FCE04E1F-9378-4f39-96F6-5689A9159E45} not syncable: not installed in profile.
1395509052682   Sync.Store.Addons   DEBUG   {ba4e3351-ca1d-4cbd-718c-191c1eab7397} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {bb88b48c-2c59-8b2c-371d-b883de9ad2a1} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {31f46f20-ef6d-e122-7344-2e145f168fa7} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   {be45ae53-226e-08ac-f511-2e56456b6a18} not syncable: type not in whitelist: plugin
1395509052682   Sync.Store.Addons   DEBUG   firefox-hotfix@mozilla.org not syncable: is a hotfix.
1395509052682   Sync.Store.Addons   DEBUG   {f866c37a-90e8-8d22-6179-79a836a182c6} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {93251d3a-c79a-5b44-9bef-762ed0371d40} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {3d3b59d4-5ad8-b546-931a-121df58bf382} not syncable: add-on not found in add-on repository.
1395509052683   Sync.Store.Addons   DEBUG   firefox@linkswift.co not syncable: is foreign install.
1395509052683   Sync.Store.Addons   DEBUG   {72767d3d-38c5-bb2f-d24f-bb7deb92e954} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {5e0f3b32-0147-b4ff-fac2-f2f41597e8a5} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {49a30d7e-ca38-ea48-1a95-03a3a1ccbcb7} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {efb6ef3e-d330-1e65-38eb-903afe97be8d} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {d72c4cc9-6150-abbf-5a8c-1f93e750761e} not syncable: type not in whitelist: plugin
1395509052683   Sync.Store.Addons   DEBUG   {ad9a41d2-9a49-4fa6-a79e-71a0785364c8} not syncable: add-on not found in add-on repository.
1395509052684   Sync.Store.Addons   DEBUG   ffxtlbr@mysearchdial.com not syncable: add-on not found in add-on repository.
1395509052684   Sync.Store.Addons   DEBUG   {505bfc3b-f268-a621-ea7c-ee24edc7e9d7} not syncable: type not in whitelist: plugin
1395509052684   Sync.Store.Addons   DEBUG   {8d55738c-d0eb-43a8-8a72-9e79e1a35511} not syncable: type not in whitelist: plugin
1395509052684   Sync.Engine.Addons   INFO   0 outgoing items pre-reconciliation
1395509052685   Sync.Engine.Addons   INFO   Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1395509052686   Sync.Synchronizer   INFO   Sync completed at 2014-03-22 18:24:12 after 9.34 secs.
1395509052686   Sync.SyncScheduler   DEBUG   Next sync in 600000 ms.
1395509052687   Sync.ErrorHandler   DEBUG   Some engines did not sync correctly.

Offline Ren

  • Post: 1
Ciao, questo è il mio primo post!
Ho anch'io il problema segnalato da Ernest.
Al rientro dalle ferie, che sono durate più di 14 giorni, avviando FF ottengo il messaggio:
"Non è stato possibile completare la sincronizzazione negli ultimi 14 giorni. Verificare le impostazioni di rete."
Accanto, appare un pulsante con la scritta "Stato del server". Cliccandoci appare la pagina web
https://services.mozilla.com/status/
che riporta il messaggio:
"The Firefox Sync service is operating normally. There are no known problems at this time."

Accade ormai da alcuni giorni. Delle varie installazioni di FF (ufficio, casa, smartphone android) accade solo in quella dell'ufficio.
In realtà SYNC sembra funzionare: ho aggiunto dall'ufficio un nuovo link nei segnalibri, e questo è apparso nel FF di casa, e in quello su Android.

Ho FF 32.0 su Win7 Pro SP1 64bit, regolarmente aggiornati.
Il PC è un HP con i5-4670 3.4 GHz, 8GB RAM.

Come posso risolvere il problema?

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