Topic: Problema crash

[Medhit]

Sempre piu spesso Thunderbird si chiude insaspettatamente con un errore.

Il problema si è presentato nelle ultime settimane nonostante lo utilizzi da parecchio tempo.

Info:

-S.O.  Windows 10 1803 build 17134.228
-Antivirus: Avast internet security 18.6.2349 Build 18.6.3986.0
-Thunderbird: 60.0
-Estensioni: Lightning, Provider per google calendar
-Account: tutti su server aziendale 2 in Imap e 1 in Pop

Log:

Codice: [Seleziona]

AdapterDeviceID: 0x06dd
AdapterDriverVersion: 21.21.13.7295
AdapterSubsysID: 078010de
AdapterVendorID: 0x10de
Add-ons: %7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:4.4.1,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.0
AvailablePageFile: 26134757376
AvailablePhysicalMemory: 9708503040
AvailableVirtualMemory: 269438976
BIOS_Manufacturer: Dell Inc.
BlockedDllList:
BreakpadReserveAddress: 102629376
BreakpadReserveSize: 83886080
BuildID: 20180731173940
CPUMicrocodeVersion: 0x710
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1536652168
Email: ***
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1535987653
ModuleSignatureInfo: {"AVAST Software s.r.o.":["aswhookx.dll"],"Deep Software Inc.":["StlImpl.dll"],"Microsoft Corporation":["msvcp140.dll","FileSyncShell.dll","GROOVEEX.DLL","GrooveIntlResource.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll","api-ms-win-crt-locale-l1-1-0.dll"],"Microsoft Windows":["wscapi.dll","tiptsf.dll","appresolver.dll","DevDispItemProvider.dll","StructuredQuery.dll","Bcp47Langs.dll","ksuser.dll","OneCoreUAPCommonProxyStub.dll","dcomp.dll","AudioSes.dll","CoreUIComponents.dll","CoreMessaging.dll","TextInputFramework.dll","twinapi.appcore.dll","d3d11.dll","thumbcache.dll","comctl32.dll","WinTypes.dll","WindowsCodecs.dll","wkscli.dll","gpapi.dll","winnsi.dll","rmclient.dll","MMDevAPI.dll","mswsock.dll","winsta.dll","avrt.dll","dxgi.dll","netutils.dll","srvcli.dll","wtsapi32.dll","rsaenh.dll","cryptsp.dll","dnsapi.dll","winhttp.dll","iertutil.dll","WINMMBASE.dll","mpr.dll","dwmapi.dll","userenv.dll","msacm32.dll","winmm.dll","devobj.dll","ntmarta.dll","propsys.dll","IPHLPAPI.DLL","bcrypt.dll","version.dll","CRYPTBASE.dll","sspicli.dll","KERNELBASE.dll","coml2.dll","crypt32.dll","SHCore.dll","nsi.dll","clbcatq.dll","sechost.dll","wintrust.dll","kernel.appcore.dll","shell32.dll","imm32.dll","msvcp_win.dll","advapi32.dll","combase.dll","msvcrt.dll","bcryptPrimitives.dll","oleaut32.dll","kernel32.dll","gdi32full.dll","user32.dll","ws2_32.dll","msasn1.dll","msctf.dll","ucrtbase.dll","fltLib.dll","rpcrt4.dll","gdi32.dll","windows.storage.dll","setupapi.dll","imagehlp.dll","shlwapi.dll","ole32.dll","win32u.dll","powrprof.dll","cfgmgr32.dll","profapi.dll","ntdll.dll","msvcp110_win.dll","policymanager.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","softokn3.dll","freebl3.dll","nssckbi.dll","prldap60.dll","ldap60.dll","mozglue.dll"]}
MozCrashReason: MOZ_CRASH()
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x06dd, AdapterSubsysID: 078010de, AdapterDriverVersion: 21.21.13.7295
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+
OOMAllocationSize: 12
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 66107
StartupCrash: 0
StartupTime: 1536650042
SystemMemoryUsePercentage: 43
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180731173940","version":"60.0","vendor":null,"platformVersion":"60.1.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16310,"virtualMaxMB":4096,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":228,"installYear":2018},"hdd":{"profile":{"model":"Samsung SSD 850 EVO 250GB","revision":"EMT02B6Q"},"binary":{"model":"Samsung SSD 850 EVO 250GB","revision":"EMT02B6Q"},"system":{"model":"Samsung SSD 850 EVO 250GB","revision":"EMT02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA Quadro 4000","vendorID":"0x10de","deviceID":"0x06dd","subsysID":"078010de","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispwi.inf_amd64_8325e6321a19d089\\nvwgf2um","driverVersion":"21.21.13.7295","driverDate":"9-22-2016","GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Avast Antivirus"],"antispyware":["Avast Antivirus"],"firewall":["Avast Antivirus"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"IT"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"bing","defaultSearchEngineData":{"name":"Bing","loadPath":"jar:[app]/omni.ja!messenger/bing.xml","origin":"default","submissionURL":"http://www.bing.com/search?q=&form=MOZESB&pc=MOZT"}},"profile":{"creationDate":16706},"addons":{"activeAddons":{"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"version":"4.4.1","scope":1,"type":"extension","updateDay":17750,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Permette l'accesso bidirezionale a Google Calendar","name":"Provider per Google Calendar","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15062},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"version":"6.2","scope":1,"type":"extension","updateDay":17777,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Un calendario e pianificazione attività integrati per il proprio programma di posta","name":"Lightning","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17387}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Il tema predefinito.","name":"Predefinito","userDisabled":false,"appDisabled":false,"version":"60.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15183,"updateDay":17743},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
ThreadIdNameMapping: 11884:"Gecko_IOThread",2664:"Link Monitor",6632:"Socket Thread",4836:"JS Watchdog",1844:"BGReadURLs",5328:"Timer",14840:"Hang Monitor",10252:"Cache2 I/O",528:"Cookie",2592:"GMPThread",6648:"WindowsVsyncThread",8120:"Compositor",3396:"VRListener",984:"ImgDecoder #1",5088:"ImageIO",15192:"IPDL Background",7820:"HTML5 Parser",7096:"LoadRoots",9892:"DataStorage",12380:"DataStorage",10476:"mozStorage #1",11304:"ImageBridgeChild",12304:"ImgDecoder #2",10224:"PlayEventSound",3292:"DOM Worker",6160:"mozStorage #2",1388:"mozStorage #3",1140:"SysProxySetting",1328:"ProxyResolution",11068:"mozStorage #4",7600:"mozStorage #5",10100:"DataStorage",13684:"URL Classifier",13120:"Classifier Update",13932:"ImgDecoder #3",13824:"ImgDecoder #4",14084:"ImgDecoder #5",6956:"localStorage DB",6948:"mozStorage #6",10048:"ImgDecoder #6",14072:"StreamTrans #34",
Throttleable: 1
TotalPageFile: 34282201088
TotalPhysicalMemory: 17102331904
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 6626.228809503
Vendor:
Version: 60.0
Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: it


[michro]

Prova a vedere se questa discussione ti può essere utile, https://forum.mozillaitalia.org/index.php?topic=70822.msg492075#msg492075 ce ne sono state tante a partire da luglio su questo tipo di problema
Ti ho messo il link a partire dal messaggio di un utente che pare abbia risolto ma la discussione inizia molto prima se vuoi leggerla tutta

Fai sapere se risolvi. Se non risolvi, segnala di nuovo, sicuramente qualcuno cercherà di aiutarti.

[Underpass]

Ciao, oltre a quanto detta da Michro, ti suggerisco di eliminare gli indirizzi email in chiaro nel report che hai postato prima.